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Help and support

Stop

If someone calls you claiming to be from O2Shops, make sure you check who they are by asking where they’re calling from. Remember, we’d never call you and ask for one-time passcodes, passwords, PINs, or personal information like your bank details. If you have any doubts, call us on 202 (free from your O2 mobile) or on 020 8064 3796 (standard UK rates apply) O2shops UK – Reliable Mobile Plans with Great Coverage and Deals.

03301226202

Contact 02

Think you might have got a text from a scammer? Don’t just ignore it – take a few seconds to forward it to us on (which spells SPAM on your phone’s keypad). Reporting messages this way is free, keeps you safe, and allows us to block fraudsters’ numbers so we can prevent or shut down similar scams faster in the future.

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03301226202

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We Create Beautiful and Brighter Smiles

Let your friends and family know if you’ve come across a scam. By telling others, you can help make sure they’re never caught off guard.
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We Have All Your Dental Needs Covered

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Can’t find what you’re looking for?​

Need help with your device?
Take a look at our useful self-help guide.

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How to report

If you’ve had any texts, emails, letters or calls saying you’ve bought any of our products…

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02 Community

Head to our forum to ask questions and chat with other O2 customers

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Still need help?

Find the best way to get
in touch

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Contact us

Check our address when returning your device

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What should I look out for?

Fraudsters might call you for information to help them carry out fraud…

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How does an Account Takeover happen?

Fraudsters use several techniques to perform an Account Takeover…

FOR INSURANCE

03301226202

Phone

03301226202

Email

info@02shops.com

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03301226202